© 2018 by Rocking Posh™

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FAQ

​How Do I Place An Order?

 

Its simple to place an order from us. Simply check out our online store and add to your basket, once you have finished shopping simply check out using the secure payments from our store.

If there is something specific you would like please feel free to email us or message us on our social media and we can see what we can do for you. 

 

Payment and Shipping

 

We accept PayPal payments for our products online, you can also message us if you require anything custom, nothing is too much to ask here at Rocking Posh™, so get in touch and we will be happy to help the best we can.

We aim to post out all orders within 14-21 working days currently, this excludes weekends and bank holidays, although this can change slightly within busier periods. We will always state on the website clearly, current turn around times but if your still unsure please message us.

All UK orders will be sent  by Royal Mail first or second class signed for.

ONCE ORDERS HAVE BEEN HANDED OVER TO ROYAL MAIL FOR POSTING, WE CANNOT BE HELD RESPONSIBLE FOR PARCELS.

PROOF OF POSTAGE IS ALWAYS OBTAINED SHOULD YOU NEED IT.

**Please note: We are in the UK so postage elsewhere can take between 5-30 days minimum. Most of our items are made to order.

International Orders

All international orders are either sent standard shipping or tracked and/or signed for, the option is entirely up to you as the customer. Once your order has been sent off we cannot be held responsible for any missing or lost parcels. Proof of postage is always obtained should you need it to chase up an order. Please also take into consideration possible custom fees, as we at Rocking Posh, cannot be held responsible, or liable for any customs or additional fees.

Product Care Instructions

BOWS & BOWTIES

Our bowties are handmade and for that reason they should never be washed. Most of the felt fabrics can be gently wiped with a clean, damp cloth. Fabric bows and glitter bows should be stored away from other items as repeated friction on these can cause slight fraying. If this does happen it can be fixed with a sharp pair of scissors to trim off any fray.

When you receive your bows they can appear flat, this is normal. Its the way they have been packaged. To rectify, simply push the loops inwards and this will puff it out again and helps to regain their shape.

Please store out of the reach of children and animals as some small parts can become a choking hazard.

T-SHIRTS

All of our t-shirt vinyls have been made and pressed in house by us, All t-shirts are machine washable inside out with up to 30 degrees, you can also tumble dry on a low heat setting inside out, although we would recommend to air dry, line dry or dry on a radiator inside out. 

Packaging

All bows are delivered in a bag or postal box. We send off every parcel first class signed for within the UK, International orders are sent tracked or standard, whichever option you choose at checkout.

Every order, except sale items, are presented in a box, complete with packaging paper as standard.

Most of our packaging is made in house so every last detail of your order has been lovingly handmade by us. 

T-shirts will be packaged in mailing bags, If bows are ordered at the same time, they will be packaged seperately in a PiP box and your order will be sent together as a small parcel.

Safety

Please ensure bowties, bandanas and dog collars are removed from pets when sleeping or napping and ensure they are supervised at ALL times whilst they are being worn. Please do not leave your pet unattended whilst wearing our products due to the risk of choking on small parts or strangulation. You assume full responsibility for the safety of your  pets whilst using our products.
 

Turnaround time

Please see our website and social media for current turnaround times, any problems please get in touch.

Disclosing Information

We do not disclose any personal information obtained about you from this website to third parties.We may use the information to keep in contact with you and inform you of developments associated with your order. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent. We may from time to time provide information of a general nature to third parties, for example, the number of individuals visiting our website, but we will not use any information that could identify those individuals.

Privacy Policy

 

WE ARE COMMITTED TO PROTECTING YOUR PRIVACY

Customer trust is our absolute top priority here at Rocking Posh™, We collect the minimum amount of information about you that is commensurate with the new General Data Protection Regulation (GDPR) laws. You have the right to be forgotten and also have the right to access at anytime. We never use or misuse your information in anyway and all of customers details will remain in confidentiality. We will never send emails regarding our offers unless you give us full permission to do so, you have the option to subscribe to us via our website and also have the right to cancel at anytime.

You have the fundamental right to privacy and the protection of your personal data.

DATA WE COLLECT ABOUT YOU

We may collect the following information about you:-

i) Your Name ii) Company Name iii) Telephone Number iii) Email Address iv) Any Postal Address You Provide.

This information is taken from you at the time that you make a purchase through our online store, or make contact with us via our social media accounts or email.

HOW WE HANDLE YOUR DATA

We use this information for the following reasons:-

We use your data to process and dispatch your order. We are 100% committed to ensuring that the data you provide is handled securely and have in place suitable physical, electronic and managerial processes to safeguard your information.

YOUR RIGHTS

You may request details of your personal information that we hold about you under the GDPR and the DATA PROTECTION ACT 2018. A small fee will be payable if you would like us to provide you with this information. If you would like a copy of the information we hold about you please contact us.

  • www.rockingposh.com which is a Wix provider, is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.

[Data in relation to credit card payments is processed by PayPal on a secure website linked to ours and they have their own privacy policy.]

Returns

**WE ACCEPT NO RETURNS UNDER ANY CIRCUMSTANCE UNLESS THERE'S A PROBLEM DUE TO OUR ERROR, AS ALL OF OUR PRODUCTS ARE MADE TO ORDER, SO PLEASE CHECK YOUR ITEMS AND SIZING BEFORE PURCHASING**

Collar Size Options

Our dog collars come in the following sizes.

XS fits approx 8"-12" neck size

S fits approx  12"-16"  neck size

M fits approx 14"-18" neck size

L fits approx 16"-20" neck size

XL fits approx 18"-22" neck size

XXL fits approx 20"-24" neck size

Bandana Size Options

XS 8"-12", S 12"-17", M 14"-20", L 17"-22", XL 19"-24"

Collar Attachment

Our collar attachments for our pets bowties are made with a double sided Velcro which is fully adjustable for different collar widths. 

CONTACTING US

If you need to contact us for any reason please us the 'CONTACT US' page on our website which will send an email direct to us, alternatively you can use the social media links across our website to message us through our Facebook page or Instagram. We aim to reply to messages ASAP and will always be within 24hours.

With Thanks

Rocking Posh™